Refund policy

To qualify for a return, the item must be unused, in its original condition, and in the original packaging. A receipt or proof of purchase is required to process your return. Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If your return is approved, the refund will be processed, and a credit will be issued to your original payment method within a few days. It is imperative that we notify us of an intended return before the 30-day cut off. Notifications received after this time will result in rejection of a return request. If you haven’t received your refund yet, please: - Double-check your bank account. - Contact your credit card provider, as it may take some time for the refund to appear. - Reach out to your bank, as processing times can vary. If you’ve taken these steps and still haven’t received your refund, please contact us at support@lawnenvydirect.com We replace items only if they are defective or damaged. To exchange an item for the same product, email us at support@lawnenvydirect.com To return a product, mail it to: Lawn Envy Direct, (Unit 33, Leafield Ind. Estate, Corsham, SN13 9RS) You are responsible for covering your return shipping costs, which are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.